Delivery Information

Estimate shipping time to the EU, UK & US locations are approximately 3 – 5 business days once it has been dispatched from our warehouse.

All orders to Europe are shipped from our distribution centre in the Netherlands. All orders to UK are shipped from our distribution centre in the UK and all orders to US  are shipped from our distribution centre in the US

Fraîcheur Paris is not responsible for any delays in shipping, these are the responsibility of the carrier. However, we will always do our best to assist you with any issues as much as possible.

Late delivery does not entitle you to refuse or cancel the order. 

We are not responsible for any shipping deliveries that may be affected by, but are not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from local to international mail carriers.


VERY IMPORTANT: We are not responsible for incorrect or missing addresses.
We are not responsible for the safety of your area and any parcel theft cases. Upon any missing delivered packages, we highly recommend contacting your local police station.

Q&A

Will I be liable to pay duty or customs charges on my order?

Fraîcheur Paris is committed to ensure the changing guidelines are followed. All our orders to EU countries will not be charged any additional customs fees.

Import Tax outside EU

For the European countries outside of the EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office. Fraîcheur Paris will not refund these charges as unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

This information was last updated on the 19th June 2021

Track your order

COVID-19 Delivery Information

*Please note Fraîcheur Paris is closely monitoring the developments related to COVID-19 and we are adhering to all regulations and guidelines from the World Health Organization and local public health authorities.

As a result of current development, orders may be delayed due to local authorities adhering to changing guidelines.

Tracking you order

Please note that you may receive multiple dispatch confirmation emails. The best way to track the delivery of your order is to click on the tracking link within your order dispatch confirmation email.

Delivery information table

Country
Free shipping from
Tracked shipping fee*
Carrier and delivery time**
United States
For orders above 75.00 USD
$9.90
FedEx - 1-5 working days
United Kingdom
For orders above 75.00 GBP
£8.90
Royal Mail - 2 working days
Canada
-
C$11.49
Shipping out by DHL Ecommerce, delivery by Canada Post - 3-5 weeks
Austria
-
€5.79
GLS - 2 working days
Belgium
-
€4.95
GLS - 2 working days
Croatia
-
€7.99
GLS - 4 working days
Czech Republic
-
€7.43
GLS - 3 working days
Denmark
-
€6.39
GLS - 2 working days
Estonia
-
€14.16
GLS - 3 working days
Finland
-
€8.86
GLS - 3 working days
France
-
€6.66
GLS - 2 working days
Germany
-
€5.03
GLS - 2 working days
Greece
-
€16.12
GLS - 4 working days
Hungary
-
€7.87
GLS - 3 working days
Ireland
-
€8.12
GLS - 3 working days
Italy
-
€7.37
GLS - 2 working days
Latvia
-
€14.04
GLS - 5 working days
Lithuania
-
€12.39
GLS - 3 working days
Luxembourg
-
€5.97
GLS - 2 working days
Malta
-
€17.79
GLS - 3 working days
Monaco
-
€6.66
GLS - 2 working days
The Netherlands
-
€4.12
GLS - 2 working days
Norway
-
€19.99
GLS - 3 working days
Poland
-
€7.31
GLS - 3 working days
Portugal
-
€8.93
GLS - 3 working days
Slovakia
-
€9.99
GLS - 3 working days
Slovenia
-
€8.19
GLS - 3 working days
Spain
-
€9.08
GLS - 3 working days
Sweden
-
€9.59
GLS - 2 working days
Switzerland
-
€7.42
Swiss Post - 5 working days
Guernsey and Jersey
-
€8.33
ParcelForce - 2-6 working days
Isle of Man
-
€7.99
GLS - 2 working days
the Åland Islands
-
€15.99
GLS - 3 working days
French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint Martin
-
€12.99
GLS - 2 working days

Delivery information table

United States
Free shipping from
For orders above 75.00 USD
Tracked shipping fee*
$9.90
Carrier and delivery time**
FedEx - 1-5 working days
United Kingdom
Free shipping from
For orders above 75.00 GBP
Tracked shipping fee*
£8.90
Carrier and delivery time**
Royal Mail - 2 working days
Canada
Free shipping from
-
Tracked shipping fee*
C$11.49
Carrier and delivery time**
Shipping out by DHL Ecommerce, delivery by Canada Post - 3-5 weeks
Austria
Free shipping from
-
Tracked shipping fee*
€5.79
Carrier and delivery time**
GLS - 2 working days
Belgium
Free shipping from
-
Tracked shipping fee*
€4.95
Carrier and delivery time**
GLS - 2 working days
Croatia
Free shipping from
-
Tracked shipping fee*
€7.99
Carrier and delivery time**
GLS - 4 working days
Czech Republic
Free shipping from
-
Tracked shipping fee*
€7.43
Carrier and delivery time**
GLS - 3 working days
Denmark
Free shipping from
-
Tracked shipping fee*
€6.39
Carrier and delivery time**
GLS - 2 working days
Estonia
Free shipping from
-
Tracked shipping fee*
€14.16
Carrier and delivery time**
GLS - 3 working days
Finland
Free shipping from
-
Tracked shipping fee*
€8.86
Carrier and delivery time**
GLS - 3 working days
France
Free shipping from
-
Tracked shipping fee*
€6.66
Carrier and delivery time**
GLS - 2 working days
Germany
Free shipping from
-
Tracked shipping fee*
€5.03
Carrier and delivery time**
GLS - 2 working days
Greece
Free shipping from
-
Tracked shipping fee*
€16.12
Carrier and delivery time**
GLS - 4 working days
Hungary
Free shipping from
-
Tracked shipping fee*
€7.87
Carrier and delivery time**
GLS - 3 working days
Ireland
Free shipping from
-
Tracked shipping fee*
€8.12
Carrier and delivery time**
GLS - 3 working days
Italy
Free shipping from
-
Tracked shipping fee*
€7.37
Carrier and delivery time**
GLS - 2 working days
Latvia
Free shipping from
-
Tracked shipping fee*
€14.04
Carrier and delivery time**
GLS - 5 working days
Lithuania
Free shipping from
-
Tracked shipping fee*
€12.39
Carrier and delivery time**
GLS - 3 working days
Luxembourg
Free shipping from
-
Tracked shipping fee*
€5.97
Carrier and delivery time**
GLS - 2 working days
Malta
Free shipping from
-
Tracked shipping fee*
€17.79
Carrier and delivery time**
GLS - 3 working days
Monaco
Free shipping from
-
Tracked shipping fee*
€6.66
Carrier and delivery time**
GLS - 2 working days
The Netherlands
Free shipping from
-
Tracked shipping fee*
€4.12
Carrier and delivery time**
GLS - 2 working days
Norway
Free shipping from
-
Tracked shipping fee*
€19.99
Carrier and delivery time**
GLS - 3 working days
Poland
Free shipping from
-
Tracked shipping fee*
€7.31
Carrier and delivery time**
GLS - 3 working days
Portugal
Free shipping from
-
Tracked shipping fee*
€8.93
Carrier and delivery time**
GLS - 3 working days
Slovakia
Free shipping from
-
Tracked shipping fee*
€9.99
Carrier and delivery time**
GLS - 3 working days
Slovenia
Free shipping from
-
Tracked shipping fee*
€8.19
Carrier and delivery time**
GLS - 3 working days
Spain
Free shipping from
-
Tracked shipping fee*
€9.08
Carrier and delivery time**
GLS - 3 working days
Sweden
Free shipping from
-
Tracked shipping fee*
€9.59
Carrier and delivery time**
GLS - 2 working days
Switzerland
Free shipping from
-
Tracked shipping fee*
€7.42
Carrier and delivery time**
Swiss Post - 5 working days
Guernsey and Jersey
Free shipping from
-
Tracked shipping fee*
€8.33
Carrier and delivery time**
ParcelForce - 2-6 working days
Isle of Man
Free shipping from
-
Tracked shipping fee*
€7.99
Carrier and delivery time**
GLS - 2 working days
the Åland Islands
Free shipping from
-
Tracked shipping fee*
€15.99
Carrier and delivery time**
GLS - 3 working days
French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint Martin
Free shipping from
-
Tracked shipping fee*
€12.99
Carrier and delivery time**
GLS - 2 working days

*Subject to VAT

**Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.

Fraîcheur Paris will not accept liability for lost orders if you are not present at the time of delivery and the parcel is left in a safe place or with a neighbour.

Fraîcheur Paris will only consider claims for lost items sent 10 working days after the latest due date.

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