Delivery Information

Estimate shipping time to the EU, UK & US locations are approximately 3 – 5 business days once it has been dispatched from our warehouse.

All orders to Europe are shipped from our distribution centre in the Netherlands. All orders to UK are shipped from our distribution centre in the UK and all orders to US  are shipped from our distribution centre in the US

Fraîcheur Paris is not responsible for any delays in shipping, these are the responsibility of the carrier. However, we will always do our best to assist you with any issues as much as possible.


Will I be liable to pay duty or customs charges on my order?

Fraîcheur Paris is committed to ensure the changing guidelines are followed. All our orders to EU countries will not be charged any additional customs fees.

Import Tax outside EU

For the European countries outside of the EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office. Fraîcheur Paris will not refund these charges as unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

This information was last updated on the 19th June 2021

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COVID-19 Delivery Information

*Please note Fraîcheur Paris is closely monitoring the developments related to COVID-19 and we are adhering to all regulations and guidelines from the World Health Organization and local public health authorities.

As a result of current development, orders may be delayed due to local authorities adhering to changing guidelines.

Tracking you order

Please note that you may receive multiple dispatch confirmation emails. The best way to track the delivery of your order is to click on the tracking link within your order dispatch confirmation email.

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