SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. More Information in Section 7.

SECTION 2 – CONSENT

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How to withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@fraicheuriceglobes.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WOOCOMMERCE

Our store is hosted on woocommerce.com. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Woocommerce data storage, databases.. They store your data on a secure server behind a firewall.

More information on official Woocommerce website: https://docs.woocommerce.com/document/woocommerce-security-faq/ 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – HOW WE COLLECT INFORMATION ABOUT YOU

You may give us your information by filling in forms on the Site or in-store or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • register for an account with us (whether online or in-store);
  • place an order;
  • sign up to our newsletters;
  • register for any loyalty scheme that we offer from time to time;
    request marketing to be sent to you;
  • contact our Customer Care Team;
  • enter a competition, promotion or survey; 
  • or give us some feedback.

As you interact with the Site we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies.

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

How we use your information

We use your information in the following ways:

Identity & Contact Information

  • to deliver your purchases to you
  • to send you service messages by email, SMS or otherwise, such as order updates
  • to create and manage your Fraîcheur Paris account
  • to provide customer care and support, and handle returns
    for security and to check your identity
  • to provide you with marketing (where we have the right to do so – see marketing section below)
  • to show you Fraîcheur Paris adverts as your browse the web
  • to direct you to the right part of the website
  • to communicate with you

Financial Information

  • to take payment, and give refunds
    for fraud prevention and detection

Transaction Information

  • to provide products you order to you
  • to provide customer care and support, and handle returns
  • to find out what you, and other customers, like

Technical & Usage Information

  • to improve our Site and set default options for you (such as language and currency)
  • to keep our Site safe and secure

Profile Information

  • to find out what you, and other customers, like
  • to make suggestions and recommendations to you about goods or services that may be of interest to you
  • to manage your participation in any loyalty scheme
  • to complete brand specific consultations

Marketing and Communications Information

  • to send you information by email, SMS, post, other otherwise, about our products and services

Contact History

  • to provide customer care and support

Social Information

  • to enable you to log-in to our Site simply and easily without having to create a separate accounts
  • to enable you to share products and services if you choose to

Legal basis for processing

Our processing of your personal information is necessary:

  • for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
  • for the purposes of legitimate interests pursued by us;
  • or in order to comply with a legal obligation to which we are subject.

SECTION 8 – MARKETING

Where you have made a purchase from our website we want to make sure that you are kept up to date with all the latest products, events and offers available on our website so will send you messages by email and/or SMS unless you tell us that you do not want to continue receiving these messages by “opting out” or contacting info@fraicheur.com.

Where we are relying on consent to sending you marketing communications, you can withdraw your consent at any time by following the opt-out link in any messages we send to you. Please note that if you opt-out of receiving messages relating to any loyalty scheme, you may miss out on exclusive offers and events.

SECTION 9 – COOKIES

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as “web beacons” or “tags”).

Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won’t work properly

For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.

Type Of Cookies:

  • Necessary cookies

These cookies are essential in helping you to make use of the features and services we offer on the LoveLula website. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.

  • Functional cookies

These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

  • Performance cookies

Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.

Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as “web beacons” or “tags”. These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.

  • Targeting cookies

We have relationships with carefully selected and monitored suppliers (third parties) who may also set cookies during your visit. The purpose of these cookies is “behavioural advertising” (also known as “behavioural targeting” or “remarketing”), which is a means of showing you relevant products and services based on what you appear to be interested in. Although these cookies can track your visits around the web they don’t know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Managing Cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

How to manage cookies on your PC

To enable cookies on our website, follow the steps below.

Google Chrome

  1. Click “Tools” at the top of your browser and select “Settings”.
  2. Click “Show advanced settings”, scroll down to the section “Privacy” and click “Content Settings.”
  3. Select “Allow local data to be set”. To only accept first-party cookies, check the box next to “Block all third-party cookies without exception”

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

  1. Click “Tools” at the top of your browser and select “Internet Options”, then click the “Privacy” tab.
  2. Check that the level of your privacy is set to Medium or lower, which will allow the use of cookies in your browser.
  3. If set above medium level it will prevent the use of cookies.

Mozilla Firefox

  1. Click “Tools” at the top of your browser and select “Options”.
  2. Then select the “Privacy” icon.
  3. Click the “Cookies” and select “Allow pages to create a cookie.”

Safari

  1. Click the gear icon at the top of your browser and select “Settings”.
  2. Click the “Privacy” tab, then select the option “Disable the use of cookies by third parties and advertising cookies.”
  3. Click “Save”.

How to manage cookies on your Mac

To enable cookies on our website, follow the steps below.

Microsoft Internet Explorer 5.0 on OSX

  1. Click on “Explorer” at the top of your browser and select “Settings”.
  2. Scroll down to the “Cookies” section in the “Received Files”.
  3. Select “Do not ask.”

Safari on OSX

  1. Click “Safari” on the top of your browser and select “Settings”.
  2. Click the “Privacy” and then “Enable cookies.”
  3. Select “only the pages you have visited.”

Mozilla and Netscape on OSX

  1. Click “Mozilla” or “Netscape” at the top of your browser and select “Settings”.
  2. Scroll down to the “Cookies” under “Privacy & Security”.
  3. Select “Allow cookies only to the original site.”

Opera

  1. Click “Menu” on the top of your browser and select “Settings”.
  2. Then select “Options” tab and the “Advanced”.
  3. Select “Enable cookies.”

SECTION 10 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@fraicheuriceglobes.com

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